Once into the project, the team can gain immense benefit from understanding fast methods to record, challenge and re-design a process.
Whether it's a simple manual process or a complex interactive IT process, users will benefit from becoming familiar with terms and tools.
The user is taken from simple to complex processes in a natural progression.
- The workshop looks at ways to improve productivity and quality using Lean methodology, before a process becomes operational.
There is also strong emphasis on customer pathways and experience and on the impact of change upon other sections, departments and functions outside the process being changed.
- The user will become familiar with all the key symbols and a range of process improvement tools.