References

And here are some customer comments:

Wayne Dolley, Toshiba Carrier
Hilary made simple sense of a complex mix of data and process. This enabled us to improve customer service through better productivity and quality. The new system, also ensures that our records are accurate and up to date.

Anne Allen,
Director of Corporate Services (Chair - Programme Board)
East Midlands Ambulance Service
Hilary quickly built rapport with both the senior management team and all the key stakeholders.  She rapidly gained credibility and respect, and imbued an air of optimism and 'can do' amongst a wide
team that had previously felt somewhat beleaguered by the daunting change management programme ahead.  The Trust has no hesitation in recommending Hilary to any future prospective client(s).

Keith Clark, Head of Business Improvement at RBWM writes:
Hilary brought structure and methodology to our programme. She managed a
large programme of strategic and operational business improvement projects
including structural changes, process re-engineering, integration of core and
specialist IT applications. She has a sound understanding of enabling
technologies and the formal delivery frameworks which gave us a consistent
high standard of delivery.

Garvin Lambert, formerly Commercial Director at Ovum writes:
Hilary identified and delivered a solution which provided us with a simple process, integrating our complex sales packages in our CRM application with our accounting systems. As a result we had a five-currency capability and improved our customer offering at the
same time as reducing accounting

Andy Evans, Head of IT
East Midlands Ambulance Service
In the time Hilary has worked with me at East Midlands Ambulance Service she has done a great job in not just leading the Programme of work but also helping us develop as an organisation. In particular her help in developing a Project and Programme Management Toolkit and Management and Governance Structures has been exemplary.
 
Her dedication to achieving the required outcomes has been superb, often going over and above what is expected from her role to get the job done. In particular I have had great support and advice on a number of issues relating to ICT and specifically data ownership and use to support business analysis and outcomes.

Phil Crookes, Organisational Development Manager for The Royal Borough of Windsor & Maidenhead writes:
Hilary understands fully that it is people who deliver change. Analysis led by her, helped ensure that the right skills & competencies are being transferred to our managers as we go into the next phase of corporate change.

Dave Whiting
Director of Operations
East Midlands Ambulance Service
Hilary's leadership as programme manager for the Patient Transport Services (PTS), service improvement programme has brought structure and purpose to this change process, and inspired managers to embrace the change process.

Hilary is a highly skilled and experienced individual and her approach has brought rigor to the management of projects and clarity in terms of the benefits that will flow from the projects and programme overall. The OD element of the programme has given managers the confidence and emerging capability to carry forward the programme in to the longer term and to deliver the key local and regional objectives and benefits.